E-Commerce – Sales & Customer Relations - UK Market & FR Market

About Us:

iSi GmbH is an e-commerce group founded in 2012 in Germany. The group consists of online retail brands in France (iSi-Sanitaire.fr), the United Kingdom (SuperBath.co.uk), the Netherlands (SuperBath.nl), and Italy (SuperBath.it). Through these brands, we sell +220,000 branded bathroom products directly to the consumer at competitive prices.

Our culture:

We are constantly working on expanding both our product offering and the markets we operate in. We are a young company, both in origin and workforce. We are an international company that maintains a flat hierarchy within and between the different departments. Innovation is not only a word at iSi: we expect our future colleagues to give us some fresh ideas. This means that there are plenty of opportunities to bring your initiatives to the table. It also means there is a great team spirit since everyone is eager to develop both themselves and the company. Even outside of the office you will never get bored with regular drinks and other team events to participate in.

As a customer relations intern, you will assist in performing the whole range of activities directly dealing with the customers. These activities are needed to execute the operational side of a fastgrowing e-commerce company. A major focus for this position is to promote sales and customer satisfaction. In addition, we value initiative as we are always striving to improve processes. You will therefore have the chance to initiate your own projects along the way.

Some things you can expect:

Promoting and closing sales in direct interaction with the customers

Delivering professional, high-quality service and assistance before and after sales by responding to inquiries from customers by emails, calls and effectively handling them with the most appropriate solutions         

Interacting with the different departments to ensure quick resolution of the queries

Developing and elaborating internal processes and structures

Your profile:

Studying business, communication or another relevant degree

Passion for working within an international e-commerce company

Multitasking should be one of your assets

Eager to meet challenges and quick to assimilate new concepts

Passion for working in direct interaction with the customers

You are fluent in English and French